The hospitality industry is amongst those sectors which have been a result of the globalization that has taken place. As tourism has also grown, the government is giving more and more important to both the sectors to ensure development. The hotel industry in itself is a very significant and prominent part of the hospitality sector and has the potential to grow more in the future. With more and more hotels being established in India as well across several nations, hotel management professionals’ demand is rapidly going higher and higher. This career option is exciting and lucrative and hence draws several youths to take this up as their career.
Know About Hotel Management
Hotel Management is a field of education that includes an extensive range of subjects involved with the operational features and work of hotels. The operational tasks which have to run successfully and smoothly are coordinated or supervised by the Hotel Manager of a Hotel. This requires knowledge and skills within a variety of fields. The work of the Hotel Manager is to coordinate and supervise the employees, proper planning, marketing, and administering hotel services which are catering and accommodation facilities. On the basis of one’s work one can even have rapid promotion to higher managerial posts which is possible both in India and overseas.
Scope of Hotel Management in India
The Hotel Management students after passing out to get a variety of jobs. The people who study with Hotel Management get jobs like managing a hotel, restaurants, cruise management, administration, and management of catering, such as hospital catering and airline catering. They also get jobs as chefs at restaurants and cruises. One can do Hotel Management because it has a large scope abroad and students who dream of having a career abroad should think of taking up Hotel Management. Globalization itself has led to a lot of hotel chains opening up in India and other countries catalyzing the growth of this industry.
Eligibility Criteria for Hotel Management in India
One needs to complete their 12th grade with a minimum of 45% of marks. Some colleges make it compulsory for students to have cleared English as their core subject in their +2s if they want to do the Hotel Management Course. If one needs admission in PG courses then one has to be a graduate and those who had Hotel Management as their UG course, those students are preferred. For PG courses some colleges make it a part of the eligibility criteria that students need to secure a minimum of 55% of marks in their graduation.
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Hotel Management Courses in India
Hotel management programs equip students to handle all the complex challenges of the hotel industry. In India, the hotel management course gives training in the hotel and hospitality industry.
Some popular Undergraduate (UG) courses are as follows:
- Bachelor of Hotel Management (BHM)
- Bachelor in Hotel Management and Catering Technology (BHMCT)
- BA in Hotel Management
- B.Sc. in Hospitality and Hotel Administration
- B.B.A. in Hospitality, Travel, and Tourism
Some popular Post Graduate (PG) courses are as follows:
- Master of Hotel Management (MHM)
- Master in Tourism and Hotel Management (MTHM)
- MBA in Hospitality Management
- MBA in Hotel Management
- MBA in Hospitality
- M.Sc. in Tourism and Hospitality Management
Some popular Diploma courses that students can consider too are as follows:
- Diploma in Hotel Management
- Diploma in Hotel Management and Catering Technology
- Diploma in Hospitality Management
- Diploma in Housekeeping
- Diploma in Aviation Hospitality and Travel Management
Some renowned Certificate courses that students can choose from are as follows:
- Certificate Course in Maritime Catering
- Certificate Course in Hotel Management
- Certificate Course in Hotel and Hospitality Management
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Skills required in Hotel Management Field
There are several skills that one needs to possess to be a part of this industry. Along with the skills that one needs to polish again and again to perfect them, one also needs to undertake several responsibilities which are mentioned below.
Most important skills required in Hotel Management are as follows:
- Good Communication Skills
A person should be a good listener first, he/she should first listen to the opposite person and should try to understand what that person is trying to say and then put his/her inputs to it. One has to be very polite and friendly while talking to their customers and also while communicating with one’s team. Being relaxed and having a good body language will make you more approachable and will definitely encourage others to speak openly with you. You should be confident and should be respectful towards all the fellow working staff.
- To work well as part of a team
You have to contribute to teamwork, which can be done in many ways such as planning strategies, giving ideas, and effort. You have to be cooperative and should have proper coordination among the team members. Having proper communication with your team is necessary when you put forward your thoughts and make it clear for your team to understand. And most importantly you have to be respectful towards your team members. you have to respect their opinions and also by being an attentive listener.
- Good leadership skills
To be a good leader you have to have proper communication and which is very crucial. You should first listen and try to understand what the other person is trying to say and then put your opinion. You should have integrity as no real success is possible without it. You should not shy away from apologizing for your own mistakes. One should know how to highlight the work of your team and not project only your own contributions. You should be accountable for the team’s good work or bad task solving. You have to be accountable and lead by example so you can quickly enable people to trust you.
- To stay calm under pressure
While you are in a pressurizing situation you have to stay calm and handle stress, anxiety, tension, and worries easily. If your approach is calm and compose then you will be able to lead a better healthy lifestyle and reach higher levels of productivity. One should know how to handle situations with grace and not lose calm when others are panicking.
- The ability to motivate other members of staff
You have to train your teammates in skills you’re good at and provide them with a pleasant workplace. You should set them with a goal and clear it to them so that they have a clearer vision of their work. Don’t punish their failure, as you have to accept that humans make mistakes and instead of punishing them encourage them to keep getting better.
Responsibilities attached to the Hotel Management Career
These are some responsibility required for Hotel Management:
- Managing and Disciplining staff
You need to manage and maintain the discipline among the staff which can be done by establishing clear rules for the staff. Maintaining a proper dress code, ensuring their behavior towards co-workers, customers are decent, discriminatory factors, and the use of appropriate and acceptable language is used by them. Lastly, no illegal behavior should be tolerated such as theft, illegal drug use, intoxication, and violent actions. Immediate termination, suspension, or actions should be taken against these.
- Organizing shifts for staff and informing them of their work commitments
You should fill the busy shifts with the most skilled staff of yours and be aware of their capabilities. Each and every staff should have the schedule with them and should be well aware of their work. While scheduling the shifts one needs to keep in mind that everyone should get two days off. The schedules should be planned in advance so that the staff has the time to plan.
- Organizing training for new staff members
Find out what you need to teach them, plan it out, look out for the skills which are required for the new recruitments, and the skills which are required for your workforce to know and learn for the current workflow. Make them aware of your resources or inventory.
- Make sure that the environment of the hotel is properly maintained at all times
Make sure you take care of the environment of the hotel by installing energy-saving technologies, using things that can be easily recycled, taking up the Go Green initiative, and even encouraging the guests to take it up. You should start composting rather than throwing food and water away as composting has a lot of benefits. Save water and take care that there is no wastage of water in the hotel premises. Lastly, there should be other renewable sources of energy implemented. Example: solar panels etc.
- Assessing feedback from customers
In a hotel one of the most important things is feedback as it makes you know your flaws and helps you to make them better in the future. So, talk to your customers and ask them how their stay in the hotel was, make a feedback form and ask them to fill it up during the checkout. In today’s world so many things are turning digital so you should also have a social media review column where customers who have stayed at your hotel can go and give their views about their stay.
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Career Options In Hotel Management
Jobs you can get after completing education in Hotel Management are as follows:
- Housekeeping
The job of housekeeping is to clean hotels and hospitals as well as commercial buildings. Their jobs include replacing the bedding, ensuring that the rooms, halls, and bathrooms are clean, vacuum, sweep, mop them, and the like.
- Airline Catering and Cabin Services
This is a job in which food services are provided in an airline on board for the people traveling. It also includes food services at restaurants of specific airport terminals.
- Cruise ship Hotel Management
This job makes one in charge of all the hotel operations happening on board of a ship or cruise and requires one to ensure the environment is satisfying and enjoyable for the guests and the crew members.
- Hotel Manager
The job of a hotel manager is to manage all the activities in a hotel, resort, and guest houses. Its job is to supervise the works done by the employees and staff of that particular hotel or resort.
- Club Management
The work of the club management team is to take care of the proper operating of the programs, meetings, parties, etc. held in the club.
Salary in Hotel Management Field
The salary of a hotel manager can vary from one hotel to another. After completion of one’s diploma or degree course, one can enter the Hotel sector as a trainee and work to gain experience. The entry-level salary can be Rs.10K per month for the trainees while with experience. 5-star hotels pay the trainees 15K to 25K per month, the fast-food outlets pay them 25K to 30K, airlines pay 35K to 50K at the beginner’s level while cruise hotel management pays almost 65K to 80K per month. The salary at every level is bound to increase and if one keeps polishing their skills then they are bound to earn a lot out of this career.
Conclusion-
This has become a growing field and several youths are taking to this career. This is not only an exciting career but also rewarding in nature. Hence, people interested in the Hotel industry, management bit of the hotels, functioning, operations, and the like are completely fit for this job.
